Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the product provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the product you purchased.
Our Policy for the cancellation and refund will be as follows:
Order can be canceled within 24 hours of placing the order. A request for cancellation mail needs to be sent to firstname.lastname@example.org within 24 hours of the order placed. Refunds will be issued to the original source account provided at the time of purchase. After the refund has been initiated, as per the Cancellation Policy, the refund amount is expected to reflect in the customer account with in 7 Business Days.
Due to the customized nature of our product, we do not provide refunds for returned books unless the book has arrived with printing errors, manufacturing defects or shipping related damage. If you provide evidence of these issues within 7 days of receiving your Book, we will reprint and send a new book to you at no extra cost. We are not otherwise responsible for user caused errors such as spelling mistakes or incorrect gender selections.
Shipping Delays: Our shipping partners do their best to ensure you receive your package on time. However occasional delays do occur. We cannot be held responsible for shipping delays caused by weather conditions, mechanical problems, shipper error or other unforeseen delays outside of our control.
Please check with local carriers if you do not locate an expected shipment. Unfortunately, we are unable to issue refunds for a claim of non delivery when tracking information confirms that a shipment was delivered to the destination specified in the submitted shipping address found on the purchase receipt.
Refunds will be issued to the original source account provided at the time of purchase. After the refund has been initiated, as per the Returns Policy, the refund amount is expected to reflect in the customer account with in 7 Business Days.